Have an account-related question?
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Need help with a shipping problem?
Have any shipping problems, such as delayed arrival of your rentals or purchases, incorrect shipments or unplayable DVD?
You can check the general status of your shipping request at the Shipping Status page.
If what it shows is not reality (besides a few days of difference), please
send us a message (see below) with details of the
Request (your email, creation date, title) for checking.
If you have received an item with defect, please do as asked in the
Can not find the answer to your question?
If you have a question that is not answered in our FAQ/Help pages, or would like to make a suggestion to improve our service, please
send us a message through our
If by any reason you cannot use the contact form, then please
We will be happy to answer your questions!
(Warning: Due to the huge number of email messages received
daily, we cannot ensure 100% email reply. Please
use the contact form.)